NW3EM Center: Empowering Community Services
Client: NW3EM Organization
The Challenge
The center provided crucial services, but discovering them was fragmented. Community members didn't clearly understand what the center offered or how to enroll in initiatives due to poor information architecture and a reliance on phone calls and walk-ins.
Our Solution
We established a comprehensive digital umbrella that organizes and presents information in simple, inclusive language. We divided the center's activities into clear service pathways and integrated smart application forms to slash response times. A dedicated community news hub was added to build ongoing trust and awareness.
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